Refund & Returns Policy
Last updated: 20 October 2026
We want you to be happy with what you bought. This policy explains your rights and how to return something. It applies to orders delivered in the United States, Canada and Australia.
Our 30-day happiness guarantee
If you are not happy with your purchase for any reason, contact us within 30 days of delivery and we will make it right — a replacement or a refund, your choice. Changed your mind? That is fine.
To be eligible under this guarantee, the item must be in the condition you received it — unused, with tags, and in its original packaging — and you will need your order number or proof of purchase.
If something is faulty, damaged or not as described
Contact us as soon as you notice. Send your order number, a description of the problem, and a photo if you can. We will arrange a replacement or a refund, and we cover the return postage. You do not need the original packaging for a faulty item.
Australian customers — your consumer guarantees. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
A major failure includes where the goods are substantially unfit for their normal purpose, are unsafe, or do not match the description or sample. For a major failure you may choose a refund or a replacement. For a minor failure we may choose to repair, replace or refund the item, and we will do so within a reasonable time.
Canadian customers. You also have rights under the consumer protection legislation of your province or territory, including rights relating to goods that are defective or not as described. Nothing in this policy limits those rights.
United States customers. You also have rights under applicable federal and state consumer protection laws, including implied warranties that cannot be disclaimed in some states. Nothing in this policy limits those rights.
If we sent the wrong item or the wrong size
Tell us within 30 days of delivery and we will send the correct item at no cost, or refund you in full. We cover return postage.
How to start a return
Email hello@made2pet.com with: your name, your order number, what the issue is, and whether you would like a replacement or a refund. We will reply with return instructions within two business days. Please do not send an item back before you have instructions — we cannot track a parcel that arrives without an order reference.
Refunds
We refund to the original payment method. Once we receive and inspect the return — or, for a faulty item, once we have confirmed the problem — you will be refunded within 5 to 14 business days, depending on your bank or card issuer. We will email you when the refund is issued. Shipping charges are refunded where the item was faulty, damaged, or not as described, and where the law requires it.
What we cannot accept
• Items returned after 30 days, unless the law gives you a longer right (for example, a latent defect under a statutory guarantee).
• Items that have been used, washed, damaged or altered after delivery, where the return is a change of mind.
• Gift cards.
Sale items: we do not accept change-of-mind returns on sale items. This never affects your statutory rights — if a sale item is faulty, unsafe or not as described, the guarantees above apply in full.
Return postage
For change-of-mind returns, you pay the return postage. For faulty, damaged, incorrectly supplied or not-as-described items, we pay it. If you are in Australia and the item is faulty, we will also reimburse reasonable return costs.
Questions
Email hello@made2pet.com Made2Pet Inc. · 10409 Pacific Palisades Ave, Las Vegas, NV 89144, United States.
