Shipping Policy
Last updated: 20 October 2026
Where we ship
We ship to three countries only:
• United States
• Canada
• Australia
We do not ship outside these three countries. If an order is placed for delivery outside these three countries, we will cancel it and refund you in full.
Cost
Shipping is free on every order to the United States, Canada and Australia. There is no minimum order value and no handling fee.
Processing and delivery times
Orders are processed within 24 to 48 business hours. You will receive a confirmation email when your order is placed and a tracking link when it ships.
Typical delivery after dispatch:
•
United States: 5–15 days
•
Canada: 5–15 days
•
Australia: 5–15 days
These are typical times, not guaranteed dates. Weather, customs clearance, public holidays and carrier delays can add time. If we cannot meet the delivery time we stated, we will contact you, ask whether you want to wait, and refund you in full if you would rather not — consistent with the United States Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.
Taxes, duties and import charges
Prices are shown in United States dollars (USD) and exclude taxes unless stated otherwise at checkout.
•
United States: sales tax is calculated at checkout where we are required to collect it.
•
Canada: GST/HST or provincial tax may be calculated at checkout. If it is not collected there, the carrier or the Canada Border Services Agency may collect applicable tax and any duty on delivery. Any such charge is the recipient's responsibility.
•
Australia: where we are required to collect GST — including GST on low-value imported goods with a customs value of A$1,000 or less — it is calculated at checkout. Where it is not, the carrier may collect GST and any duty on delivery.
We do not control and cannot estimate charges levied by a border agency. If a parcel is refused because of an unpaid import charge, we will refund the product price once the parcel is returned to us, less any return freight we are charged.
Tracking
Every order ships with tracking. The link is emailed when the parcel leaves our warehouse. If tracking has not updated for 7 days, contact us and we will investigate with the carrier.
Lost, delayed or damaged parcels
If your parcel has not arrived within 20 days of dispatch, contact us and we will treat it as lost and send a replacement or refund you, at your choice. If a parcel arrives damaged, send us a photo within 7 days of delivery and we will replace the item or refund you. You do not need to return a damaged item unless we ask you to.
Wrong address
Please check your address at checkout. If you spot a mistake, email us immediately — we can change an address until the order is packed. If a parcel is returned to us because the address was wrong or nobody collected it, we will contact you to arrange redelivery; a second delivery may incur a shipping charge.
Split shipments
If your order contains items stocked in different locations, they may arrive separately, at no extra cost. You will receive tracking for each parcel.
Questions
Email hello@made2pet.com Made2Pet Inc. · 10409 Pacific Palisades Ave, Las Vegas, NV 89144, United States.
